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Whether you need guidance choosing the perfect pergola or have a question about your patio furniture order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days after placement. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We want you to love your new outdoor pieces. If something is not quite right, contact us within 30 days of delivery and our team will walk you through the return or exchange process.
Can I exchange an item for a different style or color?
Absolutely. If a different patio furniture set or fire table would better suit your space, reach out to our team and we will help coordinate the exchange for you.
What materials are your pergolas made from?
Our pergolas are crafted from weather-resistant materials designed for long-term outdoor use. Each product page includes full material specifications so you can find the right fit for your climate and setting.
How do I choose the right patio furniture set for my space?
We recommend measuring your deck, patio, or garden area before browsing. Our product descriptions include dimensions and seating capacity to help you select a set that fits comfortably in your outdoor living space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Replies
Our team responds to every inquiry within one business day so your project stays on track.
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Free Continental Shipping
Owned and operated by Aurelian Outdoor Living, we offer free shipping on most orders within the Continental U.S.
Easy Returns
Not the right fit for your patio or deck? Our straightforward return process makes exchanges simple.
